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Why does my dog have to do an interview before coming to your facility?

We are a “cage free” facility which means dogs are required to interact with other dogs at all times. It is our goal to create a harmonious environment for all, so an initial introduction is needed to ensure a good fit.

What vaccinations are required?

All dogs must have up to date DHLPP (or equivalent), Rabies and Bordetella

How late are you open?

Our normal business hours are Monday-Friday 6:30am-7pm Saturday 9am-5pm and Sunday we are open for slumber party pick ups and drop off only between the hours of 7am-8am and again from 5pm -6pm. 

What are your training options?

Take a look at our Training options page which we update frequently!, We have individual sessions, home sessions and group classes.  We also offer "Ask the Trainer" sessions where you can get all your "why does my dog do that" questions answered.   Please contact us for further information or any special requests.  victoria@chachasdaycare.com

Can I bring my own dog food?

We prefer that you DO bring your dogs food so they will not have any diet change while you are away. If your dog is not spending the night and is only doing daycare we suggest you feed your dog before and after daycare. Snacks will be provided unless your dog is on a special diet.

Can I bring my dogs bed and toys?

We provide toys and beds and if you bring your dogs favorite items here it is likely they will be destroyed by the other guests. It is also likely that your dog will not want to share their toys or bed with others and this may bring up guarding issues that can be avoided simply by leaving their prized possessions at home.

How far in advance do I need to make reservations?

We recommend 7 days advance notice and 21 days advance for holidays. You may call at anytime to see if we have cancellations, even the same day and we will accommodate you if possible.

What happens if my dog becomes ill or injured?

Our staff keeps current on pet first aid with the American red cross and will be able to assess the situation and administer first aid as needed. We will make every attempt to contact you with all available contact numbers and if we are unable to reach you we will contact the emergency contact number listed in your file. If the situation is an emergency we will immediately go to a veterinarian for the health and safety of your dog.

Who is responsible for the payment of any injury or illness?

You are, we take every precaution to make sure all dogs are safe and secure including requiring updated vaccinations, interviewing all dogs for behavior and constant monitoring. However, accidents from group play or group interactions may come up. If your dog inflicts the injury we encourage you to take responsibility for the injuries of the other dog also as a show of a responsible dog owner.

If I suspect my dog is ill should I still bring him/her to daycare?

No, for the health, safety and well being of the entire group any signs of sneezing, coughing, unknown rashes or oozing or leaking sores should be tended to by a licensed veterinarian prior to your dog joining the group. If a dog shows any of these signs while at Cha Cha’s we will remove them until they have a health certification.

Who will be with my dog at night?

Each guest has a secure private space which they may share with a friend/house mate as long as the two continue to get along well while they are with us.   Pooches are monitored 24 hours a day via Webcams which doggie parents can access at any time!   In addition we have 24 hour fire/burglar monitoring with direct link to emergency services. 



 
 
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