FAQs

Reservations

Online
Complete this reservation request. This online system is only a request; a confirmation email will be sent once approved.
Phone
Call us at 916-739-6303, and a team member will happily answer questions and secure your spot.

We groom all breeds
Doodle hair is typically dense, lends to matting, and requires detailed and regular attention. For this reason, we have pricing specific to Doodles

Daycare
Less than 24 hours' notice will incur a full-day charge. If you have a daycare pass, the day will be deducted from your pass. Daycare passes are good for six months from the date of purchase. Passes are discounted and cannot be combined with other discounts.
Boarding
Less than 48 hours notice will incur a $55 fee per dog.
Grooming
Less than 24 hours notice will incur a $20 fee per dog. Pups should be picked up within 30 minutes of grooming completion. A $1 per minute fee will be added for late pick-ups.
Late Pick Ups
Our human team wants to get home to their families as much as you do! We have a 5-minute grace period; a $1 per minute charge will be added Mon-Fri 7:05 pm Sa-Sun 5:05 pm. This also applies to early arrivals.

Boarding dogs must be dropped off no later than 5 pm (weekdays) and 3 pm (weekends). This allows us to prepare them properly for their slumber party.
Payment is due at drop-off.
Verify feeding instructions, special requests, and upgrades.

All dogs must register and do a meet-and-greet interview before joining the group.

All dogs are vaccinated, assessed and approved prior to joining play groups.
Trained team members are always present redirecting behaviors as needed ensuring a safe and fun environment for everyone.
Structured activities like the obstacle course, toy time, snack and nap time allow for mental, physical and emotional stimulation.

Your dog (wearing a quick-release collar).
That’s it! Do not bring bedding, toys, private water bowls or blankets - those are all provided.

Group play, while highly beneficial, exposes dogs to various contagions. Fully vaccinated dogs can contract & spread bacteria that may cause illness.
Normal dog play involves wrestling with teeth and claws. Nicks, scratches, scrapes, pulled hair, punctures, bruising, soreness, etc. are all possible outcomes.
While we believe the benefits of group play outweigh the risks, this is a personal decision to take into consideration.

Dog fights can occur although this is rare. Our team diligently monitors interactions regularly interfering before an escalation. The team is trained to break them up quickly and effectively. We do not allow dogs who have exhibited disruptive behaviors to come back to group.

If a dog becomes ill, they are separated from other dogs and the pet parent is contacted.
Dogs with minor injuries like scrapes or scratches will be cleaned up, given extra love and sent home with a booboo report.
If a dog has a more severe injury, the pet parent will be notified and the dog will be taken to the nearest emergency vet.
All medical expenses are assumed by the pet parent (refer to the waiver).
If one dog injures another the parent of the dog at fault assumes medical expenses of the injured dog.

Our team is here 6am-10pm, outside of those hours the pups are comfortably tucked into their suites.
Our facility has 24 hour camera monitoring, heat sensors, 24 hour security monitoring and is less than .5 miles from a local fire station.

We provide snacks (green beans, cheese, hot dogs, carrots, apples, etc) if your dog cannot eat these items just let us know.
If your dog requires a special diet please bring that along.
If your dog needs a lunch or is boarding and needs meals, we can provide food at an additional cost or you can bring food from home.

No problem, pet parents will fill out a medication form providing us directions.

There is a $5 per session charge for medication administration. A dog that needs meds in the morning and in the evening will have two session charges.
We are not a veterinary facility and therefore cannot give injectable medications.